Yesterday I wrote about Tata DoCoMo’s sloppy launch in Chennai. The problems for Tata DoCoMo doesn’t end with distribution.
I finally managed to get hold of a starter pack, courtesy a dealer friend who took pains to alert me that he had the pack. When I got it, he said there were problems with activation. A couple of people who had bought packs had encountered long delays in activation. He immediately sent a message to Tata DoCoMo and got a confirmation message.
I got the starter pack at around 8 p.m. I waited till 10 p.m. There was no sign of activation. I tried to ring up Tata DoCoMo but the calls never got through.
I checked in the morning. No activation. I called customer care. This time I got through. The guy at the other end was absolutely clueless. He said there was ’some’ problem and that the line would get activated by evening. I asked him why it was taking so long. He again pleaded helplessness and as a concession, brought down the expected time of activation to afternoon.
When will it get activated? Will it get activated at all?
Tata DoCoMo – a few weeks later… « The Observer said
[...] 14, 2009 by dinkarchary I have received positive and negative responses to my blog posts (1) and (2) on Tata DoCoMo’s sloppy [...]
rachdoshi said
hey..i too have been experiencing similar problems…i guess tata docomo wasnt anticipating such a huge positive response from ppl from the outset….but i guess its we the subscribers who stand to beneift in the long run from the 1paisa/sec offer and the numerous other exciting offers that are being offered by tata docomo (http://tatadocomo.com/prepaid-do-more.aspx#voicemail)…i guess a lttle patience will do us a world of good!! what say?!!
dinkarchary said
Hi
I agree. I also want the venture from one of the most respected industrial groups in the country to succeed. I also wish Tata DoCoMo brings in all the advanced features and tech from DoCoMo. How is the coverage and signal strength in Karnataka? I am from Chennai and at least within the city, its good.
Dinakaran
rachdoshi said
i guess its a lethal combination..the japanese technological expertise and the indian experience…they shuld do well…i’m very satisfied with the network here in banglore…infact this week i did stray outside the city, but the network was strong! so had no worries…glad to know the network in chennai is good as well…any other ppl you know who’ve switched over to docomo…would like to get to know their experience with it as well…cheers!